Lingo Sucks!

Just a quick blog to tell anyone, if you're thinking of getting VOIP, don't use Lingo. If you Google them, you'll find out why. I ordered their service, it worked for a couple of weeks then quit. I emailed them lots of times and once got an email back suggesting that I turn the modem on and off. Mostly they just ignore emails, however. When I attempted to call, they never answered their customer service line. I cancelled my service via email, and THEN they emailed right back, saying that they only accept cancellations by phone! Of course, it's the same phone number they never answer! Anyway, I cancelled in writing to their parent company, Primus. Shortly thereafter, I get an email that says they've just changed their policy, and now accept cancellations online. Anyway, they kept billing my credit card (which they never had permission to charge in the first place) so I had to close that account. Months later, I get a "Final Notice Before Collections" claiming I owe them money from the month AFTER I cancelled! (To understand how crazy this is, you have to know that they bill in advance.) So beware. If you want to cancel, make sure you write their parent company at this address:

Primus Telecommunications, Inc.
7901 Jones Branch Drive, Ste 900
McLean VA 22102

It probably helps. I'll be posting more about how you can complain to state and federal regulators.